Topic For Case Study Assignment Helps : Facilitate Responsible Behaviour
This an attempt to look at the different workplace conflict situations that are common and how they are to be tackled In Case Study Assignment Helps. The Task 2 is to learn about the different modes and strategies of effective communication and how conflict management can be undertaken in a workplace. The overall objective is to understand the facilitation of responsible behaviour and its impacts.
Case Study Assignment Helps scenario of the conflict:
Alexis is a dedicated, sincere and hardworking individual working at ABC Food Company Ltd. However, Alexis was really slow at managing his duties and suffers from slight stammering while he speaks in Case Study Assignment Helps. His manager, Ruth, encourages him towards doing the job faster. Ruth’s trial to make Alexis perform better had helped him get a little faster. However, with the new deadline their their clients had set up for the delivery of the current Case Study Assignment Helps consignment saw Ruth entrusting the work upon other employees who were junior to Alexis.
In the latest appraisal report, Ruth has provided a negative feedback for Alexis, however, this unavoidable owing to the lack of smart and capable actions Alexis was capable of undertaking at work. Alexis did not receive the hike in his salary due to the negative feedback. He also found out that the chances of his promotion was less likely as there were others, junior to him, who were better at the job. Alexis starts to Ruth as a cheater, who was inspiring him to work better on the surface and did not wish to let Alexis grow out in his job. Alexis starting coming late to work, shabbily dressed and would misbehave with his colleagues. He was gradually becoming quite irritable and lacked the sincerity, dedication and hard work he earlier showed in his performance.
1. Cause of the conflict
Discrimination can possibly be a cause of conflict in the present case scenario. The fact that Alexis was slow and would stammer at work already played with his confidence level at work. Moreover, his manager entrusting his responsibilities to other who were juniors to him at work, played with the confidence level of Alexis all the more about Case Study Assignment Helps. The final blow came to Alexis when a negative feedback was provided about him by Ruth in the yearly appraisal report.
Alexis had begun to harbour resentment against his fellow tem members and his manager Ruth. This showed in his lack-lustre appearance, coming late to work and performing worse than he was doing before the appraisal.
2. (Names of) Strategies for preventing and diffusing the conflict
Ruth could try and do the following to prevent and diffuse the conflict:
Acknowledgement of the objection: Ruth could diffuse the conflict Alexis has by acknowledging it. It would not require giving in, but would answer to Alexis that Ruth understands Alexis’s point of view (Asher, 2012).
Trying out citing similar instances in past that has helped others: Ruth could inform Alexis that he can feel what Alexis is going through in the present, some employees gone gone through similar situations in the past. But, most of them have found this approach helping address their concern in the longer run (Scott, 2010).
Agree the places that can be possible possible to Case Study Assignment Helps: Ruth could look for areas where he can agree with Alexis and provide with performance appraisal to boost Alexis’ moral.
Know the hot buttons: Every employee has certain emotional precepts, which shoot out during a conflict. Ruth needs to check on his emotional spurts at the moments when Alexis is vulnerable and at the point of letting his hot buttons loose (Wong, 2012).
3. Referral to specialist is required?
Ruth could select some of the strategies which are appropriate for communication to that there is rapport established, information exchanged, resolution to issues facilitated, so that the difficult situation is potentially diffused (Barclay and Barclay, 2011).
There could be basic counselling skill application in case of Alexis so that there is a brief intervention provided. A formal meeting could be scheduled with the employee according to the procedures that are established and feedback as well as advice is provided in a way that would reflect the current quality practice that is identified (Disley et al., 2009).
If Ruth finds that a communication breakdown has happened between Alexis and him, he could refer the job of explanation to some other manager or to the HR department, who can appropriately ensure the duty of care responsibility gets met. In such Case Study Assignment Helps a it is to be ensured that enquiries are being responded in such a manner, which will promote mutual outcome (Doherty and Guyler, 2008).
4. Was incident report put in? Who did?
Yes, an incident report was put in this Case Study Assignment Helps. The incident report was made by Ruth and presented to the concerned department. An incident report was essential, as Ruth felt Alexis could perform better, given the enthusiasm and required force. The incident report in this case had all the previous positive work outputs observed from Alexis and an unbiased reporting of the work condition and workplace behaviour Alexis was displaying ever since the appraisal happened.
5. Was the outcome satisfactory?
Whether the outcome brought positive or negative results was not mentioned in the case scenario. However, with the positive efforts from that of the manager, Ruth, trying to bring back confidence in Alexis through all possible means, shows that Ruth cares for his employee and wants him to grow. This in itself is a satisfactory trial from the organization to encourage better participation from the employee in concern and the other staffs as well.
1. 4 Examples of effects that stress and conflict can have in workplace
Excessive stress usually impedes productivity and puts an impact on the physical and emotional health of an individual. If a worker is able to deal with this stress, he/she comes out successful and if he/she is not able to deal with the stress, failure comes to his/her share (Barclay and Barclay, 2011).
Some of the symptoms that show the side effects of stress and conflict at work could be:
The person is feeling anxious at work, is either depressed or irritable all the time.
There is a complete apathy and a total loss of interest in work with the person who is usually stressed or facing a conflict at work.
There could be signs of physical tension in the individual, like muscle pull and cramps or the individual frequently complains of headaches (Disley et al., 2009).
Individuals with excessive stress and conflict at work tend to have a social withdrawal and lose their drive in feeling pleasure out of situations.
2. What are the 5 basic principles of negotiating?
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The ability to negotiate effectively is very important for building workplace relations which are constructive and management of changes when there is a time of economic uncertainty. The 5 basic principles of negotiating are:
- Make the other side take the commitment first- Power negotiators understand that one is usually in a better position if the other side is made to commit to a position first. It might lead you on a better deal, and give you more information about them before you have told them anything (Doherty and Guyler, 2008).
- Acting dumb, not smart- Those who are power negotiators, dumb is actually smart and the vice-versa. In the time of negotiation, it is better to act as if you know the least about it than anybody else does.
- To think in real terms of money but to talk funny about money matters- The case here to remember is that power negotiators think in terms of real money. So, while it is imperative to talk about money, consider even the smaller shifts in money matters, as that could amount to a lot in about a great bulk of the material being ordered or something over a longer period of time (Furnham, 2005).
- Keep focus on the issues- Power negotiators would never let themselves get distracted with the actions of different other negotiators. As a power negotiator, the focus is on executing the negotiation and seeing to it that the other party agrees to come down to your terms ultimately (Johnson and Keddy, 2010).
- Keep congratulating and praising the other side- When you’ve been done through with negotiation, always remember to congratulate the other side, even if you think the other party has done badly with the negotiations.
3. How do you show someone you are listening?
In order to show someone you are really listening, you should first and foremost listen carefully and intently. To enable the person to understand that you are listening intently to him/her, look at that person and stop doing other things. It is best not to interrupt a person while he/she is doing the talking. Allow her to finish her part and then place forward your questions. Encourage the conversation with ‘nods’ and ‘mhmms’ and then followed by paraphrasing what he/she stated (Johnson and Johnson, 2010). Try and summarize whatever the other individual has placed forward, when you state you understand that he/she wants to have some changes in the priority, you would be sending in the message that you do not agree it best to change priorities. At the same time, try and understand the perspective of the other person by keeping your brain empty and logically deriving at what the other person is trying to say (Lansford, 2008).
4. Site examples and explain verbal communication strategies.
Those business professionals who are demonstrating communication skills which are effective and verbal would use spoken words so that a message is conveyed clearly and concisely.
In meetings, verbal communication happens as participants get to share their ideas. Those who are effective in organizing meetings would clearly inform the objectives of the event (Rhodes and Lansky, 2013).
Lectures and presentations- Using the verbal communications effectively, there are presentations given by the business professionals who give presentations and lectures to convey the expertise they have on a particular topic.
Workshops- Workshop organizers have a use of verbal communication so that they can direct activities of their participants. The facilitator would always give clear instructions to his/her group and would ensure a positive development experience (Robbins, Judge and Campbell, 2010).
Conversations- It would be typically two people who are discussing a topic. The strategies of an effective communication that is verbal would include the speakers understanding of the time constraints and the types of questions the receiver might pose for him.
5. Site examples and explain non-verbal communication strategies.
Nonverbal communication would play an important role in workplace, specifically when one is dealing with public health issue. There are non-verbal cues which would inform a speaker if you were listening to him and are showing interest in what the speaker has to place forward (Scott, 2010). Some examples of non-verbal communication strategies which can help in effective two-way communication are:
Face and eye expressions- It is very important for the speaker to get a proper facial and eye expressions of the listener. It is important to keep a direct eye contact and an expression of alertness which would tell the speaker you are intently considering what he has to say (Wong, 2012).
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Gestures with hand- This kind of non-verbal communication depends from one person to other. Not everyone can be found using hand gestures while speaking, however, integrating the hands into communication while speaking is a good way of landing into effective communication. But, keep away from overemphasising it as it might take the attention from the main topic (Asher, 2012).
Body Language- When you have crossed your arms over your chest, you are giving an indication that you do not agree to the conversation that is taking place or probably you are closed off from what is being put across. Fidgeting while one is listening also sends in the message that you are probably not interested in the communication skill that is going on. It is needed to keep still while listening because it lets the speaker get the message that you care of the conversation that is taking place (Barclay and Barclay, 2011).
Body positioning- This is subtly different from body movements. For instance, if you happen to be sitting perfectly still and are leaning backwards, you are giving a message of downright disagreement or disinterest. Inclining towards the listeners or the people speaking gives an impression of being engaged in the conversation. It is important to have open as well as engaged body positioning in a conversation (Disley et al., 2009).
This assignment has tried to bring out the different ways of effective communication and how to solve conflict situations. By attempting to answer some questions, using a conflict scenario, the task is to facilitate responsible behaviour at workplace. The second task is site examples of effective workplace behaviour through verbal and non-verbal communication strategies.