ISY2004 Information Systems Project Management Assignment AIH

Unit Name/Code ISY2004 Information Systems Project Management
Assessment Type Report
Assessment Number One
Assessment Name Project Plan Part 1
Unit Learning

Outcomes Assessed

LO2, LO4 and LO6


Weighting 15%

Assessment Description : ISY2004 Information Systems Project Management

Read the Case Study in Appendix 1.

Now you need to develop the Initial Project Plan which should include
the following:

• Project charter
• Stakeholder register
• Stakeholder Management Strategy
• Scope Statement

Referencing and Plagiarism

It is essential to use IN TEXT referencing. If you are using the exact words from a reference then you must use quotation marks.

You can use Chicago Style referencing with numbers, with a listing at the end of the essay. Microsoft Word has an EndNote plugin that makes this style very easy and clear to
follow. Alternatively, you can use the more traditional Harvard style, which is more verbose. . Remember that this is a Turnitin assignment and plagiarism will be subject to severe penalties. Please refer to the AIH

Academic Misconduct Policy:

Detailed Submission Requirements

Before submission, you ensure the submitted work satisfies the following requirements:

  • The assignment is to be written in a report format. It must have separate sections for each of the FIVE tasks
  • Submit as a PDF file through the Turnitin assignment submission tool on Moodle.
  • Include a cover sheet that has your name, subject, date, report title and WORD COUNT
  • The assignment should not exceed 8 pages and 2,000 words.

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Marking Criteria

ISY2004 Information Systems Project Management

Appendix 1

Case study – High Service Inc

You work for High Service, Inc., an international firm with more than 100,000 employees in several countries. A strategic goal is to continuously improve customer service while increasing revenues and reducing costs. The Customer Relationship Management (CRM) program has just started, and the VP of Operations, Natalie, is the program sponsor. Ito is the program manager, and there is a steering committee made up of 10 senior executives, including Natalie, who oversees the program. Several projects operate within this program. The Social CRM project exists within this program. The CIO and project sponsor, Ben, has given this project high priority and plans to hold special interviews to hand-pick the project manager and team. Ben is also a member of the program steering committee. The main purpose of the Social CRM Project includes the following:

  • Work with George, the Marketing Manager to propose the Business Case
  • Work with George, the Marketing Manager to determine the system requirements
  • Engage a consultant to assist with compiling a short list of vendors
  • Trial 3 to 5 solutions and determine the Social CRM which best meets the requirements
  • Procure the new system and integrate into the existing architecture
  • Procure the necessary data and APIs for the major social platforms including blogs, Facebook, Twitter, LinkedIn and Instagram
  • Work with the Marketing Department to trial the new system processes
  • Implement the new system across the enterprise including training and user support
  • Establish metrics and analytics to measure the new system performance such as number of Facebook Likes, followers on Twitter, impact on revenue and customer service.

The budget for the project is $2,000,000, and the goals are to gain project approval, determine the best solution, implement, monitor performance and ensure benefits realisation.

Ben decided to have ten people working full-time on this six-month project and to call on people in other areas, such as Marketing, Sales, Finance and Procurement as needed. He wanted to be personally involved in selecting the project manager and to have that person help him select the rest of the project team. Ben wanted to find people already working inside the company, but he was also open to reviewing applications for potential new employees to work specifically on his project as long as they could start quickly. Because many good people were located in different parts of the world, Ben thought it made sense to select the best people he could find and allow them to work virtually on the project. The project manager will act as the liaison between internal stakeholders, especially George and Ben, the external consultant and the vendor to deliver a world class Social CRM solution.

Part 2: Project Scope Management

Congratulations! You have been selected as the project manager for the Social CRM Project. The company’s CIO, Ben, is the project sponsor, and Ito is the program manager for the larger CRM Program. Now you need to put together your project team and get to work on this high-visibility project

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