Assessment type: Group Work & Project Activity Report Writing using PMBOK guideline.
Purpose: This assessment will allow students to work as a team of 3 or 4, demonstrate their understanding of the basic concepts of PMBOK including defining the project charter, scope, scheduling, budget and project plan. Students will learn how IT projects are managed in the industry and will also play various roles a typical project team comprised of, such as project manager, team member and other stakeholders. This assessment contributes to learning outcomes b and d.
ICT204 Pmbok Group Work Activity Report Assignment-King’s Own Institute Australia.
Submission: Each group must submit electronic copy of the project reports through Moodle by the specified due dates.
Assessment Submission Instructions:
Nominate a team leader to submit the report. Each group can submit only one file team report electronically on Moodle Turnitin by the due date. The submission link is available. Again, I highlight, each part of submission link will only accept one file. Hence you will need to combine files to a single file using Word, Pdf or Win zip and submit from Group Leader only.
Assessment topic: Students are given a project case study scenario including details of required project resources, time frames and outcomes required. They need to complete and submit each of the PMBOK reports required periodically, which will form a complete project plan for the project.
Task Details: PMBOK Case Study
Project Background: Cyclone IT is an Australian based IT Managed Services provider. They provide a range of IT infrastructure management to companies that do not have internal IT staff. The managed services could be for on premise equipment and services or SAAS (Software as a service) application. Cyclone IT work in various industries and the most common are not for profit, aged care and sporting organization. The demand for their Managed services has recently been sky rocketed and they have started servicing mid market (50 to 250) seat organizations. This has meant a need for more automated Customer Relationship Management (CRM) and Monitoring and Management System (MMS) system to be implemented. In order to meet the demands Cyclone IT has decided to implement Connect wise as the CRM system and Lab tech as the MMS system.
Project Objective – Cyclone IT appointed your team to outline the business processes and technological requirements to implement the CRM and MMS applications.
Desired Outcomes:
- Understand the current process flow and document solution used for CRM and MMS at Cyclone IT.
- Both applications will require current customer data to be imported.
- Proposed CRM solution should allow Cyclone IT and their clients to raise and track IT issues with the IT environment at each customer site.
- Proposed MMS solution should allow Cyclone IT staff to be remotely access computers at customer site. o Proposed solution allows for any change management with all clients of Cyclone IT
- Proposed solution should keep track of which customer has completed the on boarding and are fully visible in the CRM and MMS systems.
- Proposed solution should include any training for customers and Cyclone IT staff.
- You are to work with the vendors of Connectise and Lab tech to plan and complete the implementation.
- Proposed solution should allow for any overlap of the current setup and the new application installation.
- The on boarding of the clients should be phased. Initially a maximum of 5 clients should be on boarded. Further batch size to be determined after the initial 5 client on boarding.
- Proposed solution should appropriately provide security access to all users (i.e. admin, trainer and client).
- Proposed solution should provide online access to the CRM portal for they can track the progress of the tickets.
Project Scope
1.Implementation of the system should ensure that it can be scaled for future enhancements and cloud solution
2.Project documentation for the system process requirements and training both IT support staff and users
3.Proposed solution should integrate with existing organisation system.
4.Implemented systems should have Advanced Data Security
5.System should have 24 hr Up time.
ICT204 Pmbok Group Work Activity Report Assignment-King’s Own Institute Australia.
Submission of the Complete Project documents must be made using Turnitin submission folder available on the course Moodle page. Appropriate citation using Harvard referencing technique must be used where application. Plagiarism of the assignment submission will be considered as academic misconduct.
Groups Formation
Each group is allowed up to maximum of 4 persons. A decent group size is 3 persons. and the forming group must be from your own tutorial class. By week 2 if you do not have a group, please email your tutor to arrange for a group to join.
Assessment 2
Assessment type: Group Work & Project Activity Report Writing using PMBOK guideline
Purpose: This assessment will allow students to work as a team of 3 or 4, demonstrate their understanding of the basic concepts of PM BOK including defining the project charter, scope, scheduling, budget and project plan. Students will learn how IT projects are managed in the industry and will also play various roles a typical project team comprised of, such as project manager, team member and other stakeholders. This assessment contributes to learning outcomes b and d.
Submission: Each group must submit electronic copy of the project reports through Moodle by the specified due dates.
Assessment topic: Students are given a project case study scenario including details of required project resources, time frames and outcomes required. They need to complete and submit each of the PMBOK reports required periodically, which will form a complete project plan for the project.
Task Details: PMBOK Case Study
Project Background: “We Do Amazing Things” is an Australian based IT Managed Services provider. They provide a range of IT infrastructure management to companies that do not have internal IT staff. The managed services could be for on premise equipment and services or SAAS (Software as a service) application.“We Do Amazing Things” work in various industries and the most common are not for profit,
aged care and sporting organization. The recent Covid-19 Pandemic placed a lot of pressure on the clients that “We Do Amazing Things” manage.
The clients requested the implementation of Microsoft Teams.
Project Objective – “We Do Amazing Things” appointed your team to outline the business processes and technological requirements to implement the Microsoft Teams to clients.
Desired Outcomes:
o Understand the requirements to implement MS Teams in any organization.
o Proposed solution should include a proof of concept setup in the “We Do Amazing Things” infrastructure to demonstrate to clients.
o Do all clients require MS Teams with voice or just MS Teams on data.
o Proposed solution should include audit of client environment.
o Proposed solution should include option for mail migration into the O365 cloud.
o Proposed solution allows for any change management with all clients of “We Do Amazing Things”
o Proposed solution should keep track of which clients require an upgrade or require a completely new
install.
o Proposed solution should include any training for customers and “We Do Amazing Things” staff.
o Proposed solution should allow for any overlap of the current setup and the new MS Teams
installation.
Project Scope:
o Implementation of the POC system should ensure that it can be scaled for future enhancements and cloud solution if possible
o The solution for mail migration should be proposed as part of the Teams implementation
o The solution for Teams voice should be proposed as an option of the Teams implementation
o Project documentation for the system process requirements
o Proposed solution should integrate with existing organisation system.
o Implemented systems should have Advance Data Security
o System should have 24hr Up time.
Notables:
o It is recommended that you use MS project however other project software
o discussed during the lectures can also be used.
o An example of a project charter will be provided however you can use your own template.
o The project scope should be derived from a WBS
Submission of the Complete Project documents must be made using Turnitin submission folder available
on the course Moodle page. Appropriate citation using Harvard referencing technique must be used where application. Plagiarism of the assignment submission will be considered as academic misconduct and may result in penalty.
Assessment 2 PMBOK Group Work Activity Report – 5 marks (of 25 for whole assessment).
Each group will provide a group work report on how the group has worked together to produce the PMBOK reports. It should not contain the main deliverables of the PMBOK project reports. Each group will document how members discuss and agree the division of responsibilities and describes how individual efforts capitalised on the strengths of each group member. It will be used as evidence of individual contributions in the group. It is therefore in each member’s interest to ensure that their contribution to the
final report is complete. Each group is expected to have at least three group meetings for the group assignment.
ICT204 Pmbok Group Work Activity Report Assignment-King’s Own Institute Australia.
The minutes of group meetings should be documented and attached as an appendix of this group work report, clearly indicating who was present, issues and actions, agreed timelines, and the like. The group work report must indicate that a fair and reasonable distribution of work amongst group members was achieved. Periodic information such as emails or diary entries must be inserted into the correct section in chronological order.
If the submitted group work report suggests that not all contributions were of equivalent standard and effort, differential marks will be awarded to individuals within the same group. It must also document what
individual group members understood as their allocated tasks, that individual group members submitted allocated work of acceptable standard and quality by the date that was agreed upon.
ICT204 Pmbok Group Work Activity Report Assignment-King’s Own Institute Australia.
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