Unit/S Code & Title : FNSORG601 – Negotiate to achieve goals and manage disputes
Assessment Task 1 – Written Questions :
Description of assessment task to be completed:
a. This is number one (1) of five (5) assessment tasks you need to successfully complete to be deemed competent in this unit.
b. In this assessment you must answer 15 (fifteen) questions on negotiation to manage disputes in conveyancing.
c. This assessment is completed as part of the simulated work environment within two weeks from being given the assessment or on the date specified by your assessor.
d. The Assessor can, at his or her discretion, establish an alternative time frame if this is more appropriate.
e. You may write your responses in the space provided or use separate sheets if required.
f. You must answer all questions to the required level, e.g. provide the number of points, to be deemed satisfactory in this task
g. You must respond to all questions and submit them to your Assessor.
FNSORG601 – Negotiate To Achieve Goals And Manage Disputes Assignment Written Questions – TMG Australia.
Conditions of assessment :-
1. You will need to complete this task independently.
2. No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
3. You are entitled to two assessment attempts for each assessment task within a unit.
4.You must speak to your Assessor if you have any difficulty in completing this task and require reasonable adjustments.
Written Questions :-
1.Briefly describe the conciliatory and confrontational approaches to negotiation. Explain two (2) differences between a confrontational approach and a conciliatory approach to dispute resolution.
4.Suggest two (2) external tools that are available for use in a dispute resolution process.
5.Explain briefly Maslow’s hierarchy of needs analysis, and how it can be applied to the dispute resolution process.
6.What is a mapping tool and how can it be used in the process of dispute resolution?
7.Explain briefly the concept of a SWOT analysis, and how it can be applied to the dispute resolution process.
8.Explain the risk analysis process in 100 – 150 words, and discuss why risk analysis is important to dispute resolution in conveyancing.
9.Describe three (3) ways a good negotiator can increase the chances of a positive outcome for all parties in the negotiation process.
10.Explain the purpose of documentation in the negotiating process, and identify six (6) documents you would retain for your file.
11.Explain the following terms as they relate to the negotiation process. Give one example of each:
A. Empathy
B. Rapport
C. The ‘you’ word
D. Professionalism
12.Give two (2) examples of third parties or other professionals who you can contact for expert advice prior commencing negotiations in relation to a conveyancing matter.
13.What is AS ISO 10002-2006 is, and how is it relevant to the negotiation process in a conveyancing practice?
FNSORG601 – Negotiate To Achieve Goals And Manage Disputes Assignment Written Questions – TMG Australia.
14.What are the prerequisites for a contract for the sale of land to be valid and enforceable? Mention at least three points. In answering you should refer the applicable legislation in your state.
15.What tribunals, courts and processes are available for the resolution of conveyancing disputes where negotiation between practitioners has failed?
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