Subject Code & Title : CHCCSM005 Develop, Facilitate And Review All Aspects of Case Management
Assessment Type : Assignment
Assessment Task 1: Written Questions
TASK SUMMARY:
You are to answer all the questions in this task.
CHCCSM005 Case Management Assignment 1 Written Questions – Australia.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK
1. Access to textbooks and other learning materials.
2. Access to a computer and the Internet (if you prefer to type your answers).
WHEN AND WHERE DO I COMPLETE THIS TASK?
1.This task may be done in your own time as homework or you may be given time to do this task in class (if applicable). Your assessor will advise.
Write in the due date as advised by your assessor:
WHAT DO I NEED TO SUBMIT?
Your answers to all the questions.
WHAT HAPPENS IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about re submission. You will need to do one of the following:
a. Answer the questions that were incorrect in writing.
b. Answer the questions that were incorrect verbally.
INSTRUCTIONS:
1. This is an open book test – you can use your learning materials as reference.
2. You need to answer all 13 questions correctly.
3. You must answer the questions by writing in the space provided.
4. If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering.
5. You may prefer to use your computer to type your answers. Your assessor will let you know if you can email your answers as a Word file, or if you must print and submit hard copies.
CHCCSM005 Develop Facilitate And Review All Aspects of Case Management Assignment 1 – Written Questions Australia.
QUESTION
a) If you were to explain the principles and practice of case management to someone, how would you explain this? Write what you would say in your explanation.
a) Provide five example principles case managers use to guide their practice.
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QUESTION
Provide a description for each of the following approaches to service delivery.
QUESTION
a) If someone was going through change, how might you support them at each of the following stages of the trans theoretical model of change?
CHCCSM005 Case Management Assignment 1 – Written Questions Australia.
b) Think about a time you or someone you know experienced change in a behaviour or habit. Describe what occurred using the 5 stage process in Question 1.
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c) Provide five examples of ineffective approaches to behaviour change.
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QUESTION
Explain the risks and responsibilities of a support worker for each of the following scenarios:
a) A 31 year old woman with 2 young kids has been physically abused by her partner. She has run away with her kids to stay at a friend’s place in hiding. She is fearful that her partner will come to hurt her and the children, especially after his last comments were ‘You better be careful! You will never see them kids again!’ and made other verbal threats to harm her and anyone close to her.
d) A teenage boy has been bullied all his life. Diagnosed with depression and taking prescribed medication he has struggled to maintain any form of social support. His parents are worried for him and his own safety as he
had previously attempted suicide. They also found a journal of his which had notes about his school and certain students. His online activity involved researching firearms and other dangerous weapons.
e) You are visiting Emma, a 70 year old resident at an aged care facility. As you are talking with her, you notice a number of bruises across her arms, legs and upper body. When you ask her about them she lowers her head,
shrinks into herself and brushes it off saying repeatedly ‘They told me it was my fault, them staff. I didn’t do it but they still hurt me.’
f) ABC community centre is having an event at their centre where they have invited clients, including their family and carers. Support workers and case managers of the agency they are partnered with are also attending.
You are visiting with the rest of the case managers and head outside to participate in the outdoor activities.Whilst outside, you notice a person in a wheelchair who is unable to join the rest of his group on the grass. He appears stuck on the gravel and struggling to move in his chair. He almost falls over.
g) Yuki tells you during one of your meetings that Allan, her step-dad was doing ‘things’ to her at night. She said he would only do this at night when she went to sleep and her mum was working at night. Yuki, a 10 year old Japanese girl was adopted by her Australian parents when she was younger. She has a younger sister from Cambodia who was also adopted. Her adopted mum left her dad a few years later and re-married Allan. Yuki says Allan has told her that what he is doing is ‘normal in Australia’ and this is what people do. She tells you he always covers her mouth when she tries to call for help.
QUESTION
The following questions refer to your workplace process and procedures.
a) Explain what the penalties are for breaching privacy and confidentiality in your role.
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h) Case management review meetings
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i) Review and monitoring process
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j) What is the documentation process or protocol for case management in your workplace?
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k) Provide two examples of when a case plan might need to be changed.
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l) Following on from the previous question, why might it be necessary to negotiate changes with the client?
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CHCCSM005 Develop Facilitate And Review All Aspects of Case Management Assignment 1 Written Questions – Australia.
m) Outline the process your workplace implements for case closure or client exits.
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CHCCSM005 Develop Facilitate And Review All Aspects of Case Management Assignment 1 – Written Questions Australia.
QUESTION
Explain how each role is involved in the decision making process of case management.
QUESTION
a) You are about to conduct an initial case management meeting with a 14-year-old client who is entering residential care following family violence and a history of drug use. List five rights and five responsibilities that you would explain to the client during this meeting.
n) List the formal meeting processes you would use during this meeting.
QUESTION
a) When meeting with a client, describe your approach for drawing on their experience, skills, values and development areas.
QUESTION
a) What national regulations, standards or Acts support culture and diversity in the workplace? Provide at least three.
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o) List three services that are available to provide response to crisis and /or high risk situation for advice (not including fire, police and ambulance). Include details of their website and contact details where applicable.
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p) Access a copy of the code of conduct, code of ethics and referral protocols for your service or workplace and complete the following
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1.List two ethical responsibilities that employees have towards their clients.
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2.List two ethical responsibilities that employees have towards their colleagues.
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3.List two behaviours that employees are expected to exhibit according to the code of conduct.
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4.List two referral protocols that an employee is required to consider when referring a client to other service providers.
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q) Select two of the following Acts and outline the objectives of each.
QUESTION
a) Provide a historical perspective of social prejudice for each of the following diverse populations :
r) For each group, provide an indication of considerations, special needs and related legislation.
QUESTION
a) Discuss the dynamics in communication and decision making for each type of family structure.
s) Thinking about your own family structure, discuss how decisions are made.
QUESTION
Consider a cultural group or individual you have worked with for the following questions.
a) What cultural group or individual did you work with?
b) In one to two paragraphs, describe two cultural protocols that you were required to aware of when working with people or individual from your chosen cultural group.
c) In one to two paragraphs, describe two cultural taboos that you should be aware of when working with people from your chosen cultural group.
d) What is/are the major language/s spoken by your cultural group?
e) Describe the impact of the cultural needs and values of this group or individual on your own role, other clients and stakeholders.
QUESTION 13
Describe what happens when a client wants to appeal a decision or make a complaint at your workplace.
ASSESSMENT TASK 1: WRITTEN QUESTIONS
DID THE STUDENT ANSWER ALL WRITTEN QUESTIONS CORRECTLY? (PLEASE NOTE WHICH QUESTIONS WERE ANSWERED INCORRECTLY AND PROVIDE APPROPRIATE FEEDBACK FOR NOT SATISFACTORY RESPONSE)