Subject Code & Title : CHCCOM003 Develop Workplace Communication Strategies
Qualification Title : CHC52015 Diploma of Community Services
Assessment Task: Task Two Case studies
Student Assessment Instructions:
1.This Case Study may require you to work in groups/alone (The assessor will provide details of the group format).
2.You need access to the project instructions to complete this task. As this is an open-book task, you may also access a learner guide, the internet and/or other resources.
3.You must satisfactorily complete all sections of the assessment and submit these to your assessor.Ask your assessor to clarify any aspect you are unsure about in this assessment task.
4.You may be asked to explain your responses if the assessor needs any clarification.
CHCCOM003 Develop Workplace Communication Strategies Assessment – Stott’s College Australia.
Required Resources:
1.You will need to have access to relevant legislation, standards and codes, industry practices and student book resources.
Evidence:
a.You must submit the completed assessment cover sheet and your assessment by online submission within the allocated time.
b.Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.
When and where will this assessment take place?
1.This assessment may be undertaken in a simulated environment/in a classroom/at home – to be discussed with the assessor.
2.Your assessor will provide you with the due date, which can be recorded in the assessment plan.
3.Your assessor may also specify the length of time allowed and the expected word count, if applicable.
What if the assessment is not suitable?
a.If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
a.If any of the assessment responses are not satisfactory, your assessor will provide you with feedback.You may need to resubmit some or all the assessment tasks. Your assessor will explain the details for your reassessment.
b.In most cases, you will be allowed a maximum of three attempts.
c.If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
Case Study Instructions:
Read the scenarios and answer the questions below for each of the scenarios.
The student’s assessment shows evidence of the following:
CHCCOM003 Develop Workplace Communication Strategies Assessment – Stott’s College Australia.
1 Section 1 – Scenario 1:
Fiona manages a team within a disability services organisation. Fiona has been asked to assess some of the organisation’s communication strategies to decide whether they are appropriate for the current internal and external stakeholders.
Currently all information to staff is disseminated verbally at weekly staff meetings. The organisation is promoted to external stakeholders, including potential clients, by means of brochures and posters. The brochures and posters are in English. Information for staff, clients and the general public regarding disabilities and disability rights is provided in the form of written fact sheets that are available at the office or can be mailed on request.
Consider these three contexts:
Context 1: English as an additional language
The staff and clients at the organisation come from a wide variety of cultural backgrounds,including Aboriginal people and people from non-English speaking backgrounds.
Context 2: Educational level and demographics
The organisation provides services primarily for young people between the ages of 12 and 25.
Context 3: Disabilities that can impact communication
Following the inclusive values of the organisation, there are also staff members with hearing impairments and learning difficulties such as dyslexia.
Required Evidence:
Q1 Identify three communication strategies used in the case study. Explain why each of these communication strategies is not suited to the context in which it is applied.
Answer
Result Satisfactory ☐ Not Satisfactory ☐
Q2 Identify a process you would use to adapt the current strategy to suit Context 1.
Answer
Result Satisfactory ☐ Not Satisfactory ☐
Q3 Identify a process you would use to adapt the current strategy to suit Context 2.
Answer
Result Satisfactory ☐ Not Satisfactory ☐
Q4 Identify a process you would use to adapt the current strategy to suit Context 3.
Answer
Result Satisfactory ☐ Not Satisfactory ☐
Q5 Explain why it is important to identify and follow processes when adapting communication strategies to suit new or changed contexts.
Answer
Result Satisfactory ☐ Not Satisfactory ☐
2 Section 2 – Scenario 2
Sandy is a 15-year-old Aboriginal girl and has just been referred to a supported accommodation service. During the intake process, the worker Josie identifies that Sandy has some mental health concerns that have not yet been treated. Sandy also discloses that the reason she cannot live at home is that her mother’s boyfriend has been sexually abusing her. She tells Josie that she has not reported to the police or child protection and does not want to because she is safe now.
Josie decides that a priority must be getting Sandy mental health care, so she identifies a youth mental health service and completes their referral form with all Sandy’s personal information and sends it to them. The next time she sees Sandy, she tells her she has referred her to the mental health service.
A few days after Sandy enters the accommodation, Josie overhears another worker discussing Sandy’s case. She says, ‘What can you expect from an Aboriginal family? They’re pretty much all abusing their kids’. Josie asks the worker to come and talk to her about Sandy and the worker tells Josie that she does not think it’s appropriate to have someone who is ‘crazy’ in the accommodation as she ‘may be dangerous’.
Required Evidence:
Q1 Under what circumstances is it acceptable to disclose private or confidential information?
Answer
Result Satisfactory ☐ Not Satisfactory ☐
Q2 What processes can you use to ensure Sandy’s information remains private and confidential? Give two examples.
Answer
Result Satisfactory ☐ Not Satisfactory ☐
Q3 Identify two examples of discrimination in this situation. For each example, what legal or ethical issues would you consider when communicating to ensure discrimination does not occur?
Answer
Result Satisfactory ☐ Not Satisfactory ☐
Q4 Identify two duty of care issues in this situation and explain how you would use communication to ensure duty of care is upheld.
Q4 Identify two duty of care issues in this situation and explain how you would use communication to ensure duty of care is upheld.
Result Satisfactory ☐ Not Satisfactory ☐
Q5 What legal and ethical processes and protocols would you follow with regards to mandatory reporting in this case?
Answer
Result Satisfactory ☐ Not Satisfactory ☐
CHCCOM003 Develop Workplace Communication Strategies Assessment – Stott’s College Australia.
Q6 What does informed consent mean? Did Sandy give informed consent? Give reasons for your answer.
Answer
Result Satisfactory ☐ Not Satisfactory ☐
Q7 Explain how you would ensure legal and ethical considerations were met with regards to gaining informed consent from Sandy.
Answer
Result Satisfactory ☐ Not Satisfactory ☐
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