Subject Code & Title : CHCADV001 Unit Skills Test
Assessment type: Case studies
Assessment task description :
• This is the second (2) assessment task you have to successfully complete to be deemed competent in this unit of competency.
• This assessment task requires you to read the case studies and answer the questions that follow.
• You must answer all questions correctly in order to successfully complete this project.
• You will receive your feedback within two weeks – you will be notified by your trainer/assessor when results are available.
• You must attempt all questions for your trainer/assessor to assess your competency in this assessment task.
CHCADV001 Unit Skills Test Assignment 2 – Hammond Institute Australia.
Applicable conditions:
• This task is untimed and are conducted as open book tests (this means you are able to refer to your textbook).
• You must read and respond to all questions in this assessment task.
• You must complete this task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
Re submissions and reattempts:
• Where a student’s answers are deemed not satisfactory after the first attempt, a re submission attempt will be allowed.
• You must speak to your Trainer/Assessor if you have any difficulty in completing this task and require reasonable adjustments (e.g. can be given as an oral assessment).
• For more information, please refer to your RTO Student Handbook.
Location:
• This assessment task may be completed in an independent learning environment or learning management system.
• Your trainer/assessor will provide you further information regarding the location of completing this assessment task.
How your trainer/assessor will assess your work?
• This assessment task requires the student to successfully complete all questions.
• Answers must demonstrate the student’s understanding and skills of the unit.
• You will be assessed according to the provided performance checklist/ performance criteria.
• Assessment objectives/ measurable learning outcome(s) are attached as performance checklist/ performance criteria with this assessment task to ensure that you have successfully completed and submitted the assessment task.
• If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
• If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome is Not Yet Competent (NYC).
• Once all assessment tasks allocated to this Unit of Competency have been undertaken,trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will be either Competent (C) or Not Yet Competent (NYC).
• The “Assessment Plan” is available with the Unit Assessment Pack (UAP) – Cover Sheet.
CHCADV001 Unit Skills Test Assignment 2 – Hammond Institute Australia.
Purpose of the assessment task:
This assessment task is designed to evaluate student’s following skills and abilities:
• Skill to identify the client’s rights.
• Skills to advocate for the clients right to complain
• Demonstrate an understanding of the complaints process.
• Demonstrate an understanding of legal and ethical considerations.
Assessment Task 2 :
Instructions to complete this assessment task:
• Please write your responses in the template provided.
• You may attach a separate sheet if required.
• You must include the following particulars in the footer section of each page of the attached sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
• You must staple the loose sheets together along with the cover page.
• You must attach the loose sheets chronologically as per the page numbers.
• Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
• The premise of the project must be closely related to the previous assessment task.
• This submission must be well presented and follow the guidelines and instructions provided.
• Please follow the format as indicated in the template section below.
• One of the most important steps that you can take: proofread your answers.
• Appropriate citations are required.
• All RTO policies are in effect, including the plagiarism policy.
Resources required to complete the assessment task:
• Computer
• Internet
• MS Word
• Printer or e-printer
• Adobe acrobat/reader
Case study :
MR. XXX is an 82-year-old woman who has been living in a nursing home for the last three years. She experiences a lot of pain due to arthritis and is on medication for her blood pressure. MR. XXX enjoys participating in many of the activities available in the nursing home and is an active member of the Scrabble club and book club. The medical staff recently changed the dosage of Miriam’s medication without any discussion with her. MR. XXX is now experiencing more side effects than usual including nausea, dizziness and headaches. MR. XXX has come to you as she is concerned about the changes the medical staff have made in her medication. MR. XXX has no next of kin to discuss her concerns with.
Question 1: What right of MR. XXX is not being met?
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Question 2: What rights MR. XXX does have?
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Question 3: After observing MR. XXX in the nursing home and hearing her frustrations she says she wants to make a complaint about her treatment. Do you feel that Miriam has the ability to advocate for herself? What level of advocacy support might MR. XXX need? Discuss your response in 50-70 words.
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CHCADV001 Unit Skills Test Assignment 2 – Hammond Institute Australia.
Question 4: Before you assist c in following up her complaint what processes would you need to follow in regard to obtaining and sharing her information?
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Question 5: Suggest three services that you could refer MR. XXX to if she chooses to take her complaint further.
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Case study 2 :
Mr.xxx is a 75-year-old client of yours whom has recently been diagnosed with dementia. Mr.xxx wife passed away several months ago and since he passing Ian has not seen any of his 4 children. Since Mr.xxx diagnosis he requires full time care and support for his condition. Mr.xxx is now living in the aged care facility you work.
Whilst working with Mr.xxx you ask him if he would like to shower now and he tells you he would as it has been several days since his last shower. You ask Mr.xxx why he had not showered for several days when he informs you that your co-worker Sally refused to shower him as she said its her most hated job. Mr.xxx tells you he is considering making a formal complaint about the care Sally provides.
After chatting with Mr.xxx, you discover he enjoys playing chess and cards at the local hall. This was something Mr.xxx and his wife often did together. Mr.xxx asks you if you would be interested in playing a chess game with him sometime.
You discover through the case notes that prior to Mr.xxx arrival at the facility he was being cared for by his son Steven. When chatting with Mr.xxx he mentions that Steven was a liar and a cheat, after some questioning you establish that Steven was and is still receiving part of Ian’s pension. Mr.xxx tells you he wants this to stop but is unsure of the process to do this.
Question 1: Complete the table below identifying both Mr.xxx’s rights and responsibilities along with the worker and organisations rights and responsibilities.
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Question 2: How would you encourage Mr.xxx to identify his current needs, interests and rights?
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Question 3: Mr.xxx tells you about a love he has for ballroom dancing. He has been dancing since he was 12 years old. Ian would like to find some where he could attend on a regular basis. You offer to find some information for Mr.xxx on local dance groups.
a) Where could you source this information?
b) How would you assist Mr.xxx to identify his preferred option?
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Question 4: Mr.xxx has spent some time trying to communicate with Centre link regarding his son Steven receiving part of his pension payment. So far he has had no luck making any progress. He asks for your help. How could implement and negotiate strategies for addressing this issue?
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Question 5: Identify three (3) potential barriers or resources to the strategies suggested in question
4.Who could you contact to represent Ian in this situation?
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Question 6: Identify the situations of potential risk for Mr.xxx. What strategies could you use to encourage Mr.xxx to exercise his rights in these situations?
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Question 7: Mr.xxx tells you that he wants to complain about Sally not doing her job properly however he is worried he will receive even worse treatment once she knows he put in a complaint about her. What can you do in this situation? Keep in mind your duty of care requirements and the importance of minimizing the risk to Mr.xxx.
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Question 8: What information can you provide Mr.xxx to assist him in making a complaint in regard to Sally refusing to bathe him? Include both organisational and legal processes.
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Question 9: Explain how you would monitor progress and provide ongoing support to Mr.xxx ?
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CHCADV001 Unit Skills Test Assignment 2 – Hammond Institute Australia.
Question 10: Identify any five (5) services you could refer Mr.xxx to that would assist in meeting his needs.
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