Completed successfully Did the student satisfactorily:
The following has been satisfactorily completed and submitted:
1.Time management handout
2.Observation checklist
3.Initial Review Meeting report
4.Post promoting team training
5.Email to Project Sponsor
6.Lessons learned report
7.Plan to celebrate project closure with the team
8.End of project survey
9.Email to the project team
BSBPMG515 Task 3 Manage Project Human Resources Assignment-Greenwich Management College Australia.
Demonstrated ability to:
a.Implement ongoing development and training of project team members to support personnel and project performance
This is evidenced by:
a.Performance management and training meeting with a team member (Role-Play in Task 3.1A). See observation checklist.
b.Promotion of team training in Task 3.1B
Demonstrated ability to:
a.Measure individuals’ performance against agreed criteria and initiate actions to overcome shortfalls in performance
b.Implement processes and take action to improve individual performance and overall project effectiveness
c.Implement procedures for interpersonal communication, counselling, and conflict resolution to maintain a positive work environment.
This is evidenced by:
Performance management and training meeting with a team member (Role-Play in Task 3.1A). See observation checklist.
Demonstrated ability to:
a.Monitor and report, for remedial action, internal and external influences on individual and project team performance and morale
b.Identify and manage inter-project and intra-project resource conflict to minimise the impact on the achievement of project objectives.
This is evidenced by:
Email to the Project sponsor in Task 3.1C
BSBPMG515 Task 3 Manage Project Human Resources Assignment-Greenwich Management College Australia.
Demonstrated ability to:
a.Disband project team according to organisational policies and procedures
This is evidenced by:
Plan to celebrate the end of the project, end of project survey and email to team in Task 3.2B
Demonstrated ability to:
a.Identify and document human resource issues and recommended improvements
This is evidenced by:
Lessons learned report in Task 3.2A
When working with the project team, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task.
Task 3 – Implement project human resource practices and finalise project human resource activities
What is this assessment task about?
This task builds on Task 2.Refer to and read the documents saved in a separate folder:
o MMI Company profile and project task
o Policies and Procedures
This task comprises of product-based assessment methods and direct
observation from the trainer in a simulated work environment.
You are required to:
- Performance manage a team member
- Provide mentoring and coaching
- Promote team training
- Resolve a resource conflict
- Develop a lessons learned report
- Disband the team
It has been designed to evaluate your ability to:
- Implement ongoing development and training of project team members to support personnel and project performance
- Measure individuals’ performance against agreed criteria and initiate actions to overcome shortfalls in performance
- Implement processes and take action to improve individual performance and overall project effectiveness
- Monitor and report, for remedial action, internal and external influences on individual and project team performance and morale
- Implement procedures for interpersonal communication, counselling, and conflict resolution to maintain a positive work environment
- Identify and manage inter-project and intra-project resource conflict to minimise the impact on the achievement of project objectives
- Disband project team according to organisational policies and procedures
- Identify and document human resource issues and recommended improvements
You are required to address the following:
Task 3.1 Manage and lead the project team:
o Performance manage and train a team member (Role-Play
o Promote team training
o Address performance and resource conflict with project sponsor
3.2 Finalise human resource activities related to projects
o Complete lessons learned
o Disband the team according to organisational policies and procedures
BSBPMG515 Task 3 Manage Project Human Resources Assignment-Greenwich Management College Australia.
Complete the following activities:
Task 3.1 Manage and lead the project team
A) Performance management and training
You have received a performance report about one of the team members:
1.The team member is punctual
2.The team member is behind completing his/her task
3.The team member is not achieving one of the KPI associated with their role. Specify the KPI based on a role in your project human resource plan to contextualise the scenario:
4.The team member has reported that his/her partner has just lost their job, and this is causing additional stress in the workplace
5.The team member does not feel engaged with the task allocated to him/her and believes that could do more
6.One of the main issues with the team member is time management
7.The team member’s current behaviour is negatively affecting the team’s morale
Schedule a time with the trainer and assessor in week 5 of class to:
- Initiate actions to overcome the shortfall in performance
- Implement processes and take action to implement the individual performance and overall project effectiveness
- Provide suggestions on how to improve time management (mentoring/coaching)
- Implement processes to improve interpersonal communication, offer to counsel and use conflict resolution techniques to maintain a positive work environment
Before the meeting
- Review the Effective Dispute Resolution fact sheet from Fair Work Australia:taking notes on which aspects apply to the case study scenario.
- Plan for the meeting
- Prepare a handout on time management. Provide the team member with the handout during the meeting and advise on how to improve time management.Note: you can use a simple word page or have fun using templates for a brochure or a newsletter from Microsoft Office templates.
- Please note that you will have to submit the handout with your assessment.
- Start to fill out a performance management plan template (Initial Review Meeting). We provide the Initial Review Meeting section of the plan in Template 1. You can view the full form in the Policy and Procedures folder.
During the meeting
- Point out the shortfall in performance
- Describe clearly what the expected behaviour is
- Reinforce how vital teamwork is
- Demonstrate different methods for providing feedback to the team member
- Discuss how he/she could improve work performance
- Provide advice on time management and explain the content of the handout
- Apply conflict resolution techniques
- Communicate in style appropriate to the desired outcomes
After the meeting
1.Recap the content of the meeting and make sure that you both agree on the steps necessary for performance improvement.
2.Complete the performance management plan template (Initial Review Meeting). We provide that section of the plan in Template 1.
B) Team training
Develop a social media post to publish on the social media page used for the project team to promote a training activity to address one of the following:
a.Team Building
b.Problem Solving
c.Emotional Intelligence
Make the post engaging using an appealing tag line and a picture. Provide information about date and time of the activity.
C) Performance, resource conflict and reporting
Part of your project team comprises of team members who work in other business departments and that have been assigned to the project on a part-time basis.Lately, departmental managers have increased the workload on those team members creating a severe resource conflict that is impacting on the productivity and morale of the project team. Reflect on how you could resolve this resource conflict:
1.The team members feel they should be loyal to the team they come from; however, they are also committed to the project
2.The additional workload is forcing the team members to work extra hours
3.The team members are tired, and the rest of the team feels their stress
4.The situation is impacting on the achievement of project objectives
Write an email to the project sponsor illustrating the situation and recommending two actions that will support the project team without impacting on the rest of the organisation. You cannot hire additional project staff.Additionally, inform the project sponsor of the outcome of the initial review meeting with the team member in Task 3.1A.
Use the template below to write the email. Note: you don’t need to send the email, just write the email using Template 2. (50-100 words)
BSBPMG515 Task 3 Manage Project Human Resources Assignment-Greenwich Management College Australia.
Task 3.2 Finalise human resource activities related to projects
The project has now been completed.
A) Lessons learned
You have spent some time reviewing the project HR progress reports and summarised the following points:
- The induction process was not effective. The project team was given a long paper-based manual with lots of text. The team members reported that they could only recall 30% of its content
- The project team turnover was low
- The project team took several months to come together. They were happy with two team building activities you organised; however, they wish they had an opportunity to do team building earlier
- The HR planning linked directly to the WBS; however, the project team structure did not fully optimise the project delivery
- Communication between team members could be improved using technology more effectively
- Lessons learned were continuously delivered; however, corrective actions were not promptly applied
- The actual performance was accurately measured and reported
- Team members were provided with prompt feedback
- Opportunities for professional and personal development were adequate
- Resource conflict with other business departments impacted the project for over four weeks; the project sponsor did not think that remedial actions were a priority
- The team had to share office space with another team, and this caused continuous distractions
Use the templates provided below and follow the instructions.
Complete the lessons learned report (Template 3) based on the project human resource review highlighting successes and providing inputs for improvements where needed.
1.8-10 problem/success with positive or negative impact.
2.Two recommendations for each identified problem.
B) Disband the project team
According to organisational policy and procedures, when disbanding the team, you should:
- Celebrate project accomplishment with the team
- Ask the project team for feedback
- Schedule a meeting with each team member to discuss their experience with the project and support them in their future endeavours.
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