BSBMGT403 Implement continuous Improvement Assignment Australian Vocational Training Institute

Unit Code: BSBMGT403
Unit Title: Implement continuous improvement
Please attach the following documentation to this form Result

S = Satisfactory

NS = Not Satisfactory

NA = Not Assessed

Assessment 1 q  Improvement trial participation observed

q  Operating procedure attached

q  Checklist attached

S  |  NS  |  NA
Assessment 2 q  Written Assessment  /  Project attached S  |  NS  |  NA

ASSESSMENT 1 – BSBMGT403 Implement Continuous Improvement

BSBMGT403 Implement continuous improvement

STUDENT INFORMATION

Students are to manage improvement trials of a particular workplace process, procedure or practice.  The improvement process will ideally relate to a process identified by the student or their supervisor, and will reflect their organisations continuous improvement policy.

Students are to effectively implement the improvement trial, including:

  • Participate in or manage the trial, ensuring team members are mentored, coached and instructed appropriately
  • Consider improvement made and undertake discussions relating to improvement options
  • Identify and discuss any aspects of the trial which may be inadequate to effectively assess the proposed changes

ASSESSMENT 1 – ASSESSOR INSTRUCTIONS

These instructions must be followed when assessing the student in this unit.  The checklist on the following page is to be completed for each student.  Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

 Students are to manage improvement trials of a particular workplace process, procedure or practice.  The improvement process will ideally relate to a process identified by the student or their supervisor, and will reflect their organisations continuous improvement policy.

Students are to effectively participate in the improvement trial, including:

  • Participate in the trial, following instructions to assist trial implementation and analysis
  • Consider improvement proposals made and contribute to discussions relating to improvement options
  • Identify and discuss any aspects of the trial which may be inadequate to effectively assess the proposed changes

Once changes have been decided, students are to prepare an updated operating procedure which:

  • Correctly outlines new processes to be followed
  • Clearly defines individual staff roles
  • Is formatted in a manner appropriate to the workplace and affected staff

Finally, students are to observe, monitor and review the implementation of the new process, including:

  • Assess the changes to identify whether they have effectively increased efficiency
  • Recording all insights / experiences on a knowledge management system for future review and reflection
  • Take any relevant measurements to confirm improvement in effectiveness (e.g. time taken for staff to complete process compared to time previously required)
  • State in own words how effective the changes are, and if any different improvement options may have been more appropriate / effective

Improvements may be process, technology, or procedural based.

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Specific Assessor Notes:

  1. Set a date for this assessment and advise students of the topic.
  2. Hand out and explain the Student Information Form and allow opportunities for the student ask questions
  3. Assess the candidates’ submissions / observations using the following checklist

This assessment may be undertaken in the following formats:

  • On the job. These assessments must:
    • using a registered and operating workplace
    • ensure access to customers relevant to the work role and unit requirements
    • ensure access to staff members / colleagues
    • ensure candidate is working in a suitable role to the unit (i.e. – candidates undertaking units requiring staff supervision must have staff to supervise, and authority to do so)
    • ensure access to relevant, working and current tools and equipment as appropriate to the unit requirement
  • Classroom / Simulated environment. These assessments must
  • As outlined in the TAA04 Training Package Glossary, “”Simulation is a form of evidence gathering that involves the candidate in completing or dealing with a task, activity or problem in an off-the-job situation that replicates the workplace context. Simulations vary from recreating realistic workplace situations such as in the use of flight simulators, through the creation of role plays based on workplace scenarios to the reconstruction of a business situation on a spreadsheet. In developing simulations, the emphasis is not so much on reproducing the external circumstance but on creating situations in which candidates are able to demonstrate: 
    • technical skills
    • underpinning knowledge
    • generic skills such as decision making and problem solving
    • workplace practices such as effective communication.”

ASSESSMENT 2 – ASSESSOR INSTRUCTIONS

This assessment may be undertaken in one of the following formats

 Written assessment

1.     Set a date for this written assessment.

2.     Advise students of the topic and how the assessment will be marked.

3.     Set up room with a gap between each student (staggered formation recommended)

4.     Set ground rules including no phones, talking, books, etc.

5.     Pass a copy of the assessment to each student (Ensure the answers have been deleted from the students copy)

6.     Allow time for reading and questions before commencing assessment.

7.     Once assessment has commenced, no communication between students is allowed.

8.     If students repeatedly talk, or are caught cheating, they are to be removed from the classroom, and reported to student administration.  Mark the assessment tasks as “incomplete”

9.     Remember – assessments are a participatory process, so you can help re-word questions, but be careful NOT TO LEAD.  We are assessing the students, not you!

10.  Once completed, mark the assessment accordingly.  Refer to the sample answers as direction on expected student responses

11.  In the event that a question is not answered correctly, discuss the response with the candidate to determine if the student did not know the answer, or did not understand the question.

12.  In order to achieve competency, all questions that are mapped in the associated mapping document MUST be answered correctly.

 Project

  1. Set a date for this written assessment.
  2. Advise students of the topic and how the assessment will be marked.
  3. Provide the blank project to the student
  4. Provide student the opportunity to ask questions prior to starting the assessment.

5.     In the event that a question is not answered correctly, discuss the response with the candidate to determine if the student did not know the answer, or did not understand the question.

6.     Remember – assessments are a participatory process, so you can help re-word questions, but be careful NOT TO LEAD.  We are assessing the students, not you!

7.     Once completed, mark the assessment accordingly.  Refer to the sample answers as direction on expected student responses

8.     In order to achieve competency, all questions that are mapped in the associated mapping document MUST be answered correctly.

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WRITTEN ASSESSMENT /   PROJECT

Written Assessment Project
This is a closed book written assessment. In the time allocated, you are to answer all of the following questions.  Make sure you:

·         Print Clearly

·         Answer all questions

·         Use a pen.  Assessments written in pencil will not be accepted.

·         Ask your assessor if you do not understand a question.  Whist your assessor cannot tell you the answer, he/she may be able to re-word the question for you

·         Do not talk to your classmates.  If you are caught talking, you will be asked to leave and your assessment will not be marked.

·         Do not cheat or plagiarise the work of others.  Anyone caught cheating will automatically be marked Not Yet Competent for this unit.  There are NO EXCEPTIONS to this rule.

You are to research and answer all of the following questions.  Be sure to:

·         Print Clearly

·         Answer all questions

·         Use a pen.  Assessments written in pencil will not be accepted.

·         Ask your assessor if you do not understand a question.  Whist your assessor cannot tell you the answer, he/she may be able to re-word the question for you

·         Return your assessment by the date set by your assessor

·         Do not cheat or plagiarise the work of others.  Anyone caught cheating will automatically be marked Not Yet Competent for this unit.  There are NO EXCEPTIONS to this rule.

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