Operation Management Assignment Help Topic: Similarities and differences between a five-star hotel rating in North America, Europe and Asia compared to Australia
Introduction:-
In present situation the tourism or hotel business is most important for particular organization as well as for any nation as it helps in Operation Management Assignment Help to grow economically rapidly. Due to globalization in present situation many organization are enlarging their business in overseas countries. Apart from that the domestic organizations are also conducting business in domestic and international market for Managing Rooms Division Operation Management Assignment Help. There are three types of organizations observed in the market; Small enterprise, medium enterprise and also big organization. In case of hotel business assignment help there is rating system consider the status of the hotel, size and also provided facilities. As for example five star hotel provided facilities are better than three or four star hotel. Here three star, four star, five star hotel make understand the services provided by the hotel (Altinay, 2008). Generally the rating system consist and depend on providing facilities and services those are objective matter for the hotel and it not depends of quality of Operation Management Assignment Help that is subjective matter for the organization. As for example a five star hotel provides 24*7 hours room and writing services, housekeeping and other all facilities but the floor carpet of that hotel is almost torn, still it is rating as five star hotels. On the other hand a hotel provides marble bathroom, plasma television; still it may rate under four star hotels if the hotel does not provide round the clock room services. Still every nation as possesses different rules so the rating system is also depends on different nature. Here the similarities and differences of rating systems between different countries will discuss.
Similarities and differences between five star hotels in Australia and North America:-
The rating system processed under Government tourism department, hoteliers and independent organization. In case of North America during rating system the regulatory body observes more or less entire things, including from carpet design to landscaping.
Similarities:-
In case of rating system both continent Australia Operation Management Assignment Help and North America follows some rules for five star hotels those are near to similar. As for example the regulatory body makes the rules for the hotel that the five star hotels have to provide 24*7 hours room service. In addition the five star hotels of the Australia and assignment help Australia provides luxurious hotel and those include good quality of rooms, good food quality, and also provides all possible facilities. Apart from that the five star hotel of Australia provides big and formal rooms, good internet services with good room services. Similarly the five star hotels of North America is also willing to make Operation Management Assignment Help also rating on the basis of good quality of room with more or less every possible facility. Most of the five star hotels of the North America and most of the five star hotels of Australia provide round the clock services. According to Danziger et al. (2004) the five star hotels of the both continents must provide good services for individual guest. The room allocated for the guest must be well equipped means the hotel room possesses good quality TV, internet access, clean and hygienic bathroom, good restaurant with multi cuisine food. Moreover according to the rules and regulation the five star hotel rating by depending on provided services and facilities. Operation Management Assignment Help Quality is important but some extent. This is the reason the carpet of the five star hotels possess almost torn. Davutyan (2007) opined that five star hotels those belongs from anywhere either from Australia or from North America should possess own fitness centre, swimming pool, valet parking services etc. there are many other amenities such as geographic position, nearest travelling and famous area, nearest transportation system, airport, railway connection are also factors by which the regulatory body, AAA and independent organizations give the five star rating to the hotels.
Differences:-
There is also several differences observe due to different environment between five star hotel of Australia and also America. Due to different political factors and political party both country make differences during rating the five star hotels. Apart from that the five star hotel of Australia are more focused of customers as most of the five star hotels are customer oriented and those mainly provide best quality of services. In the time of recession North America and its economical condition was affected very badly. On that situation the North American Hotel mostly affected but still with the help of several financial organization those five star hotels belongs from North America provide services like Operation Management Assignment Help. On the other hand the Australian five star hotels are continuously provide best services even after recession time. The political factor also one of the important factor by which the five star hotel rating can differentiate from Australian hotels to North American five star hotels. The national situation in case of political perspective Australian condition and situation is more stable comparing to North American national condition (Danziger, 2006). Thus the regulatory body designs the pricing strategies. The best writing service Australia regulatory body AAA is more conscious and very much focused to make the eco conscious hotel. By which the environmental condition of the country may be good in position. In present situation because of global warming every country is conscious and the nation also wants to overcome the bad situation and help to environment stability. The Australian Operation Management Assignment Help regulatory body of hotel industry rating the five star hotel also depending on this factor. The hotel of Australia if established by caring this environmental situation then also the regulatory body in the time of giving five star hotel take care of this factor even. On the other side the regulatory body of hotel industry mainly focused on subjective factor rather than objective factors. As for example the five star hotels of North American hotels are takes care and gives rating by depending on quality. As for example the Television provided by the North American five star hotel must be plasma TV and good quality. The Operation Management Assignment Help and hotel Management not bother about the political condition about this. The infrastructure of the organization also important factor in this situation.
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Similarities and differences between five star hotels in Australia and Europe:-
Similarities:-
In case of Australia’s five star hotel and European five star hotel also possess same qualities such as both continental hotel provide good and big room and possess big space with all types facilities. According to PhoCusWright (2010) five star hotels of both continents provides luxurious hotel room with all time room services. In addition the accommodation system must be up to the marks. For both continents the most similar services provided by the five star hotels are provided multi site restaurant and food quality. The guest of the hotel comes from different countries and their nature, requirement must be different. In this situation the hotel management of the five star hotels tries to provide multi cuisine food as per guests’ requirement. The employees of the hotels should be well trained for both continental hotels. In case of Australian hotel, the benchmark is accommodation, 24 hours room services, porterage and secretarial services for guests. Similarly the five star hotels of the Europe also provide good accommodation system involves big room and clean and hygienic environment for the room. Apart from that a five star hotels possess thousands of rooms with minimum 300 employees, well trained employees, quick response of customers’ requirement and even also complaint etc. The both continents’ regulatory body makes the rules for good geographic place. Mainly the hotel marketers try to make the five star hotels on that place where the guest get transportation facilities. If the airport, railway station and all transportation system are near to the hotel then the regulatory body also gives the five star brands to those particular hotels. Most of the five star hotels of both continents mainly focused on three categories; those are cleanliness, services and facilities and qualities and condition (Wood, 2005). Apart from these facilities five star hotels of both continent provides best qualities of services to individual guest. The employees are so much trained so they can response quickly to customers’ requirement. Several hotels are there, those provides more than basic requirement such as VCR, CD stereo, Jacuzzi tub and in room video. Those five star hotels also provide best quality of fitness center with all types of equipment. Apart from that as earlier discussed that geographic place and area I important factor for making a five star hotel. If the hotel stay near to shopping mall, any travelling place or tourist place then also it helps to make the five star Operation Management Assignment Help in Australia hotel, as there is a chance to come many tourist and travelers to travelling and watching those place.
Difference:-
The five star hotel of the European mostly takes care the customers or guests. At first the geographical place is important factor by which the regulatory body gives the five star hotel rating. Some famous place like cathedral church, Burning hum are famous area so understanding the value of this place the regulatory body gives most of the hotel here as five star hotel. On the other hand the regulatory body of Australian hotel industry not gives the five stat rating by depending on the geographical place. According to Conti (2004) geographical place is not so much important for Australian regulatory body. If a five star hotel cannot provide all facilities then the regulatory body also does not give five star rating. Although the transportation system is another factor to five star rating in case of Australian hotels. Near airport, railway station, and all transportation facilities may give the five star hotel during rating system. Apart from that there are also some rules under processing luxurious hotel or some factors help to provide more luxurious services like fitness centre, car parking services, extra care on security system are important for giving five star rating in case of Australia continent’s best Operation Management Assignment Help. On the other hand looks of the hotel and infrastructure are most important to give five star rating hotel by the European regulatory body. The services and facilities like restaurant factors, hygienic condition, cleanliness and good quality of products and services are also major factor. Apart from those factors there are also some others factors by which the European regulatory body provides five star rating to several organization and that is employees. The Employees should be well tined so the organization also focused about round the clock room service. Several times it also shown that a hotel provides best quality of products still it is not five star hotel due to loopholes among services (www.scps.nyu.edu/).
Similarities and differences between five star hotels in Australia and Asia:-
Similarities:
In Asian countries best Operation Management Assignment Help the five star hotels also provides good room service. In addition the hotels set their benchmark on best quality of accommodation facilities. The regulatory body that control and set the rating system focused on provided facilities and services. The round the clock services, provided food qualities, quick response on customers’ requirement and complaint, and other all facilities help to make decision to give the five star brand to the hotels. Apart from that the five star hotel of Asian countries also provide well trained employees f or the guest so that that particular hotel sustains their market reputation and also retain the customers. Like Australian five star hotel, the Asian five star hotels also provide all time electricity services. As most of the Asian countries are developing country so 24 hours electricity is not possible in a particular area. But still the five star hotel of Asian countries provide 24 hours electricity for the guest that is important factor for the hotels. The guest of five star hotel enjoy well accommodation with better decorate room and good services and also facilities. According to Zeithaml (2004) the security system of the five star hotel must be up to the mark. The porterage system has to be good as the people’s safety depends on that. Moreover the car parking system must be provide and also provide big place for that. The five star hotels also provide good facility for formal meetings. The employees of the hotels properly arrange if they got any order for formal meetings or any arrangements. In addition the five star hotel of Asia provides
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Differences:-
There are lots of differences between Australian five star hotels and Asian five star hotels. Not only that in case of Asian countries there are so many differences observed by the marketers due to different economical condition. There are several countries in Asia continent and those countries are different in nature, environment and also thought process of people over there. The Asian countries like Bangkok, Hong Kong, New Delhi, Kuala Lumpur, Manila, Singapore possess five star hotel. In case of all above mention countries’ due to different environmental and different economical factors the five star hotels provides different types of service for the guest. In case of Australian country most of the five star hotel provides same types of services due to good economic condition. In case of Asian country there are so many political group and as well as political leaders. In this situation due to different point of view several times the regulatory body did not give permission to make best infrastructure (Verma, 2010). In case of Asian countries as most of the countries belong from developing country so there are fewer amounts of people who can afford the five star hotels. With the purpose of providing five star facilities the hoteliers make new design for the guests with some cut off. But on that position the provided services not able to give up to the mark services. In case of Australian countries as most of the countries belongs from developed countries so the people of Australia can afford high price or they can expend lots of money with purchasing luxurious services. Being present in different political party and political view the regulatory body AAA and other independent organisational behaviour maintain and controlled the five star hotels appropriately.
There is also a difference in case of manpower or human resource management. Hong Kong is an Asian county where the five star hotels have to face challenges because of manpower. In case of Asian countries changing working habits, less remuneration make turnover from one organization to another organization. Apart from that to get better option the employees also try to move another organization. Therefore there is a critical situation make due to employees’ turnover. In addition continuously recruiting process and training process as very expensive so the organisational management avoids the training and development session
PhoCusWright (2010). The employees work without well training. In this situation employees cannot handle the customers’ complaint effectively. But the scenario of Australian five star hotels is totally different. There AAA and the other regulatory body set a good amount of remuneration for the employees and also provide a good and flexible work environment. Therefore there is very less chance to move on of the employees from one organization to another organization. In that situation the organization generally provides one time training and development session and that session is very much effective that the employees are very much efficient and they efficiently handle the customers’ complaint. The guests also very happy and provides good comments those comment help to rate the five star hostel.
The circumstances and the environmental factor of both countries’ are very much different. In case of Asian countries like India increasing rate of the inflation, recession and its impact is growing enormously. Thus its effect works on hotel industry also. The hoteliers cannot provide good infrastructure and also not up to the mark services. There some gap was introduced between commitment and also for promise those the marketers have face several problems. Social factor and legal factors also important factor for an organization to maintain the hotel rating system. For that reason hotel in case of O’Neill (2009 ) Australian hotel there are no legal issues occur and also there is no social issues observe in case of Australian hotel. The five star hotel of the Australian continent are more focused related to rising inflation. All hotels try to wash out those problems ant try to development. The AAA always try to wash out the problems and try to develop the entire organization as they know that national development is possible on that time when entire five star hotels provides economy back up to the national growth.
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Conclusion:-
It can conclude from the above topic is that five star hotel rating system depends on several factors. The regulatory body mainly giving rate depending on provided services, and facilities. In addition the political factors, economical factors, infrastructure are also important to understand and rating the hotels. In case of providing the five star hotels there are similar rules maintained by more or less all hotels in all countries. The provided services are objective factor and more important than the subjective factor that is quality. The five star hotels of all countries provide 24*7 hours room service, good, healthy and hygienic food quality with multi cuisine restaurant, fitness centre, car parking services etc. On the other way there are differentiate also during rating the five star hotel. In a continent where several countries possess several five star hotel, then due to economical factor and environmental factors the regulatory body gives five star rating depending on several factors. As for example there is also a difference in case of manpower or human resource management. Hong Kong is an Asian county where the five star hotels have to face challenges because of manpower. In case of Asian countries changing working habits, less remuneration make turnover from one organization to another organization. There are no such problems in case of Australian hotels as the Australian hoteliers give good remuneration with flexible work environment. Therefore in presence of this big problem the Asian hoteliers compel to give five star where other countries of other continents does not never do that.