INF80028 Business Process Management

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Case Study Business Process Management

Maroondah Hospital General Medical Process (see Case description file)
Outline
This assignment requires you to demonstrate your understanding of the basic concepts and context of Business Processes and Business Process Management from both a theoretical and practical level. This is to be done in two stages. Stage 1 (this assignment) simply models the current process of the case you selected, highlights the current problems and suggests areas for potential improvement. If management concur with your report they intend to hire you to complete stage 2 (assignment 2) which is to make detailed recommendations for improvement.

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Your assignment should be written in the form of a review aimed at the management and staff of the organisation with the current process and the current issues that have been identified. You may agree or disagree with those issues identified in the case study and suggest other issues not identified. There are many issues/problems in the current process. For assignment 1 individual effort, you should list all major issues/problems, but select TWO (and only TWO) which you consider to be the most essential to resolve and discuss this in detail, providing your reasoning. Do not make any specific recommendations at this stage.

The description of the case study processes has been provided to you. However, it may
Assignment 1 Analysing AS-IS Business Processes
for Maroondah Hospital General Medical Centre
INF80028 Business Process Management
©Swinburne University of Technology Dr. Xuemei Tian 2
need more information in some sections. At the postgraduate level, you are required to do some research to add detail as necessary to the case we provided. You are allowed to make reasonable assumptions based on your experience and research. All assumptions have to be clearly explained in your report.
You should firstly understand the current process and construct a process model using BPMN level 1 Notation. To make it readable, your model should have a main process and a set of sub-processes. You can also have sub-processes inside sub-processes resulting in a multi-layered design. The number of sub-processes you have depends on your own model design. Each diagram should occupy no more than one page.
Your model of the case study using Level 1 BPM notation must be an AS-IS diagram. Note that some details may not be able to be represented precisely using the level 1 palette. You can list these limitations in the report. It is always a good idea to use a table(s) to summarize activities for each model (main and sub-process models) – what are the key steps required to complete the activity?

Your Tasks – Business Process Management

Your work should include two parts:
Part 1 Business Process Modelling:
• Model the process(es) in BPMN using the BizAgi Modeler. BizAgi Modeler has a report generator that can output in PDF format. However, this utility outputs much more than diagrams. Furthermore, the diagrams are shrunk to fit the report format. It is therefore unsuitable to use the BizAgi Modeler report generator as is. Instead, simply highlight each diagram in BizAgi, copy and paste it into the report, crop and resize.
• Each diagram should occupy no more than one page.
• All diagrams in the file must be printable as is, within margins and all diagram elements legible. Layout your diagrams to ensure all contents are readable when your submission is printed on A4 paper. Check the final result is readable. Indecipherable content cannot be assessed and will attract a mark of zero.
• It is up to you how you structure and layout the process diagram. The diagrams must be formatted in a logical and elegant way. The diagrams should adhere to the qualities mentioned in lectures and must be legal BPMN.
• You must provide the main process and reasonable number (at least 3) of sub-processes.
• The process modelled should match what you have described in your analysis report.
• The views of models must be consistent with each other, enabling the whole analysis to make sense.

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Part 2 Report
Your report should be no more than 1500 words +/-10%, and it should:
• describe the organisation, its structure and culture and how these impact on their processes and process re-design projects;
• explain the business process layers (for process layers, we suggest you use a diagram);
• analyse the case current business process(es) by listing all the key issues/problems, and select one which you consider to be the most essential to resolve and discuss why it needs to be addressed. What are some of the opportunities if the problem/issue is
INF80028 Business Process Management
©Swinburne University of Technology Dr. Xuemei Tian 3
addressed? Any assumptions? Any limitations? No implementation of recommendation details is required in this stage. The detailed suggested changes will be addressed specifically in the next assignment.
Please note that you may need research to get further information.
Submission Requirements
Just submit a single MSWord document. Archives with multiple files and/or subfolders will not be accepted.
• A word-processed report with no more than 1500 +/- 10% words which includes:
o Executive Summary (not included in the word count)
o Table of Contents (not included in the word count)
o Introduction
o Business Background and any assumptions made (for example on business conditions)
o Main body (Discussion addressing the Task Requirements)
o Recommendation: Explain what you need to do to next and how to prepare the process re-design project. (e.g., Do you need to identify priorities, requirements? Do you need to conduct a feasibility analysis and stakeholder analysis? Any issues which will influence management decisions for the process re-design and development? Should you set a change management plan? …. it has to be brief, you do not need to provide detailed analysis at this stage.). Do not make recommendations on how to fix the current process(es) or problems as you will do this in assignment 2.
o Conclusion
o References (not included in the word count)

You MUST use the Harvard Referencing style throughout your report and include an accurate list of references at the end of the report. You can access the correct style from the library: Harvard System (http://www.swin.edu.au/lib/guides/harvard_system.pdf )
o Appendices (BPMN diagrams should be in appendix)
• Pages of the report should have appropriate headers and footers and should include printed page numbers
• Font size 12 and 1.5-line spacing
• On the front page of all assessments submitted you must include:
o Full names and student IDs
o Unit code and name, assessment number, due date and % weighting
o Signed declaration as worded below:
I hold a copy of this assignment that can be produced if the original is lost/damaged. To the best of my belief, no part of this assignment has been copied from any other student’s work or from any other source except where due acknowledgement is made in the text. No part has been written for me/us by any other person, except where such collaboration has been authorised by the lecturer concerned.
Signatures and date.

NB: Assignments without this information on the cover will not be marked.
INF80028 Business Process Management
©Swinburne University of Technology Dr. Xuemei Tian 4
Late submission may result in a lower grade for the assignment as described in the University’s Extensions and Late Penalties policies. Please refer to the unit outline for further details
Any request for extension must be directed to the convenor using the Application for Extension form available in the Assessment section on Blackboard before the assignment due date. You must include appropriate supporting documentation such as a doctor’s certificate or a letter from your employer. These forms may be scanned and emailed to the convener.
Sample Grade Descriptions for Assignment one report
The grade descriptions represent features typically to be found in work at each grade level; they do not attempt to match or describe precisely the work of any individual student.
HD – (80 – 100)
Produced a word-processed report demonstrating a clear understanding of the concepts and issues relevant to the tasks, and their wider implications in a substantiated view that was organised and cohesive. Demonstrated a very high level of scholarship. Used fluent and persuasive language, with assurance and precision, to achieve a highly effective communication for the reader.
D – (70 – 80)
Produced a word-processed report that demonstrated understanding of the complexities of the concepts and issues relevant to the tasks. Achieved effective selection and ordering of ideas. Demonstrated a high level of scholarship. Presented a view on the topic with confidence, using fluent and persuasive language.
C – (60 – 70)
Produced a word-processed report that identified major aspects of the tasks. Demonstrated an adequate level of scholarship. Achieved a coherent ordering of ideas and expressed a view in clear and accurate language.
P – (50 – 60)
Produced a word-processed report that identified some aspects of the tasks. Demonstrated some evidence of scholarship. Presented some ideas relevant to the topic. Demonstrated adequate organisation and language control.
UNSATISFACTORY – (<50)
Made some attempt at attaining a Pass Grade for the assignment.
NOT SUBMITTED – (0)
Made no attempt at doing the assignment.

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